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Ben Hicok | Dec 30, 2019
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2019 is now behind us, which makes it a perfect time to review all the things that we accomplished together over the year. It’s also a good time to start anticipating the challenges small businesses in Albany and Charlotte are likely to face in 2020, and how the Complete Network team is prepared to help them deal with those challenges.
First, the good news!
Complete Network is growing — quickly. We again placed on the Inc. 5000 list of America’s fastest growing companies in 2019, an achievement that we’ve earned four years in a row. Sustaining that award-winning growth for so many years puts us in a very select group of companies nationally.
We’re not just bragging; our growth provides our clients with direct benefit. Through the acquisition of smaller MSPs, we continued to add even more world-class talent to the Complete Network team, including:
In addition to recognition on the Inc. 5000 list, we’re also pleased to announce that we’ve been recognized by the technology media. Channel Futures, a news source that focuses on the IT services industry, recognized us as one of the country’s top MSPs, as we earned a spot on their prestigious Pioneer 250 list!
One of the persistent issues that we as a managed IT service provider faced in 2019 was the rapid uptick in attacks on small and midsized businesses. There was also a noticeable outbreak of cyberattacks that targeted IT services firms.
Once an MSP has been infiltrated, hackers can use their systems and privileged access to launch devastating attacks on the MSP’s clients. In 2019, this resulted in millions of dollars of wasted productivity and stress, demonstrating the importance of strong, holistic security in 2020.
There are several threats that we’re prioritizing in the new year, including:
Complete Network remains deeply committed to holistic internal security, knowing full well that our own stability is a prerequisite for the safe operations of our clients’ networks. If you’d like to learn more about how we protect our systems, providing businesses a level of confidence that less-experienced MSPs can’t, we invite you to read our recent blog post on the topic here.
Another trend that we’re certain to see in the new year is the increased relevance of cloud computing. In fact, industry analysts predict a time when the term “cloud computing” becomes synonymous with the term “computing” itself, blurring the line between the two completely.
Despite what some businesses may think, cloud infrastructure and applications must be properly maintained and supported in just the same way that on-premise services are managed. Disaster recovery solutions, CRM and ERP solutions, SaaS applications — each of these categories has unique maintenance needs. Neglecting those needs can quickly lead to reduced efficiency or security issues.
This maintenance work must also include planning for a serious cloud service disruption. We have a documented process for keeping businesses running properly after a cloud service has gone down. You can read our article on that topic here.
Another trend that we anticipate in 2020 is the increased need for the outsourcing of select IT services, as opposed to comprehensive network support like C360 Fully Managed. This need will be especially urgent at midsized organizations, who often want both the immediacy of in-house IT staff and the consistency and scalability that an MSP can provide.
These outsourced arrangements require the assistance of an experienced MSP who can manage the technical and operational complexities involved. Complete Network has been a trusted provider of co-managed IT services for over 20 years. During that time, we’ve designed a clear process for management of select IT services.
After 20 years of network service excellence, the Complete Network team remains as committed as ever to helping businesses in Albany, New York or Charlotte, North Carolina realize the greatest possible benefit from their technology.
Are you making the most of your current technology and IT budget? Perhaps you’re unhappy with your current IT partner? The Complete Network team is eager to answer your questions and help keep your business on the cutting edge in 2020.
Contact our friendly team any time at 877.877.1840 or email us at [email protected] The team at Complete Network can help you solve any IT support issue you’re facing and restore operations as quickly as possible. Schedule a comprehensive consultation today.
We know that the first step toward better IT support is to research your options. We’ve put this guide together to aid you in that process.
It’s designed to give you an overview of our organization, so that you have the key information you need to evaluate our service fit.
This guide covers:
Download it for free by filling out the form here.
