Here are 6 ways that businesses who are curious about the managed IT service model can know if it’s a good fit. Many businesses are embracing the proactive, strategic approach to technology that the managed IT service model provides. But […]
Approach HIPAA with confidence and avoid penalties with this concise guide. In a previous article we discussed the high-level requirement of the healthcare insurance portability and accountability act (HIPAA), including its basic administrative, technical, and physical safeguards. But compliance is […]
Read More
Avoid reputational loss and fines by keeping your technology and staff aligned with healthcare’s most important compliance standard. The Healthcare Information Portability and Accountability (HIPAA) act helps protect the confidentiality of patients by ensuring that their providers take every reasonable […]
Read More
Have you ever submitted an IT service request and then sat, frustrated and waiting, for what seemed like way too long? Without transparent communication about how the request was being dealt with? It doesn’t have to be that way. IT […]
Read More
The 24/7 security monitoring a SOC provides is critical to optimal security, here’s the how and why of choosing a good SOC partner. As the COVID-19 pandemic continues to unfold, strong security has become an area of great interest for […]
Read More
Trying to determine if an IT service is right for your business? One of the best ways to evaluate an IT service provider is to look at the work that they’ve done and the clients they’ve served. If a provider […]
Read More
If you choose to outsource your IT service (which, objectively, is usually a good call), you’ll inevitably end up working with IT service technicians. Given the importance of technology in your business and the importance of technicians in maintaining your […]
Read More
If you’re considering investing in IT services for your business, you may have come across the acronym ITSM. Yes, we know that there are a lot of acronyms in the world of IT. We apologize in advance. In this article, […]
Read More
If you’re considering working with an IT service, you may want to review their IT service catalog. Let’s dig into what an IT service catalog is, why catalogs are helpful, and how you can work with a provider who’s created […]
Read More
Many mid-sized businesses don’t have access to strategic IT expertise. Consulting on IT services can help to bridge that gap. Here’s what IT consulting entails, how it tends to be delivered, and how your business can access it. What is […]
Read More
Are you considering working with an IT service provider? It’s a big decision. When an IT service engagement goes right, your business can turn technology into an advantage and thrive. When an engagement goes wrong, the costs to your business can […]
Read More
An IT service level agreement (SLA) is a contract that defines the service standards a provider will meet for its customers. CIO.com explains it this way: “A service-level agreement (SLA) defines the level of service expected by a customer from […]
Read More
Regular tests of your disaster recovery (DR) systems will help ensure your business is safe from IT catastrophe. Major network downtime can cripple a business. In some situations, it may even threaten to shutter a business completely. How would your […]
Read More
877.877.1840