Arc of Rensselaer County, a 501(c)(3) nonprofit, needed assistance to address various IT challenges.

Complete Network Was Ready to Help.

The Backstory

Don Mullin, the CEO of the Arc of Rensselaer County, has been utilizing Complete Network’s dedicated support for the past ten years. With a mission centered on enhancing the lives of individuals with developmental disabilities, the Arc required a robust IT infrastructure to support their diverse programs, ranging from residential services to community activities.

Complete Network, understanding the unique needs of 501(c)(3) nonprofit organizations, has been a strategic partner to the Arc since 2012. With Complete Network’s expertise, The Arc was able to secure grants and negotiate special licensing deals through TechSoup, ensuring that they could allocate funds effectively for their IT projects. 


“For the past decade, Complete Network’s team has provided our organization with invaluable advice and hands-on guidance for improving our IT processes. Their assistance has helped us prevent system outages, stay on top of completing system updates, streamline our internal communications, and save money on IT upgrades.”

Don Mullin, CEO of the Arc of Rensselaer County

The Complete Network Solution

Here’s how our team of experts helped the Arc of Rensselaer County optimize its IT strategy, improve operational efficiency, and streamline communication.


  • Network Remediation Project (2016): Through funding from the OMH grant, Complete Network executed a comprehensive switch replacement project across multiple sites, fortifying the Arc’s network infrastructure.
  • VMWare Hosts Installation (2019): Two new VMWare hosts were integrated into the Troy site, enhancing the organization’s virtualization capabilities (CNSQ4127). 
  • New Server Installations (2019): Deployed new servers at Brunswick (CNSQ2698) and Riverside (CNSQ2701), optimizing data management and processing.
  • Microsoft 365 Migration (2019): Facilitated a smooth transition from Exchange to Microsoft 365, enhancing collaborative capabilities (CNSQ3832).
  • Pandemic Response (2020): Implemented the Splashtop solution, enabling secure remote work for employees during the challenging times of the pandemic.
  • Firewall Replacements (Ongoing): Undertook firewall replacements at multiple sites, ensuring enhanced security at Brunswick (CNSQ5755) and Riverside (CNSQ5156).
  • Non-Profit Microsoft Licensing Optimization: Assisted the Arc in saving costs by transitioning from TechSoup to Pax8 for Microsoft licensing.



  • New Firewall for Troy Site (Project Approved): A new firewall is in the pipeline for the Troy site to bolster security (CNSQ8065 – equipment on order).
  • Windows Server 2012 Replacements (Q1 2024): Budgetary approval secured for replacing Windows Server 2012 in Q1 2024.
  • Network Switch Replacements (Q2 2024): Tentatively scheduled for Q2 2024, network switch replacements to ensure continued efficiency.


“At the end of the work we do at The Arc of Rensselaer is people’s lives. We rely on email and the use of an Electronic Health Record to provide the best outcomes for the people we support. Before working with Complete Network, we experienced intermittent IT system outages, significantly impacting our operations and teams from providing support.

However, over the past decade of partnering with their team, we have encountered limited outages, all thanks to the robust support system they assisted us in setting up. Complete Network thinks of it all: security, backups, and maintenance are key areas they are on top of.”

Don Mullin, CEO of the Arc of Rensselaer County

What Comes Next

“We build a long-term plan. We build a relationship so we can take that plan and start moving forward long term with how their technology needs to be.”


Years ago, internal IT teams could handle nearly any technological issue. In today’s complex landscape, no single individual can be an expert in every aspect of IT, from cybersecurity and network management to cloud system design and each specific application. That’s where C360 Flex, our supplemental IT support solution, can help by extending your in-house expertise.

C360 Flex is designed for mid-market organizations with 50 to 500 users to fill in the IT gaps and ensure comprehensive support. If your internal IT department is overwhelmed, you’ve faced IT personnel turnover, or you’re looking to enhance capabilities while staying cost-efficient, C360 Flex is tailored to your needs.

Our technology experts will collaborate with you to pinpoint the ideal suite of services. Your business will benefit from VCIO consulting, help desk support, remote monitoring, and more, all designed to scale as your organization grows.

When you choose C360 Flex, you gain access to a range of services and benefits such as remote and on-site reactive support, workstation monitoring and alerting, vendor management, server monitoring and alerting, network administration and management, VCIO consulting, an advanced security suite, and more.

Learn More

Ready to work with a game-changing IT provider?

We’re proud to serve The Towne Law Firm, P.C., and we’re confident that we can offer your organization the same game-changing quality of IT support that you need.

To learn how we can deliver responsive help, strategic expertise, and an experience that your users will love, fill out the form here to schedule a free consultation today.

“Strong relationships are as important as technical ability in our business. We made the decision years ago to only work with organizations in a managed service agreement. This ensures our team stays focused on clients who have made a commitment to us. Our clients know they will be taken care of because our people are only serving managed clients.”

Jeremy Wanamaker | CEO