“Issues weren’t getting addressed fast enough,” explained Jeff Pangburn, the company’s Chief Engineer. “People don’t think an IT issue is a problem when it’s somebody else’s problem. But it is an emergency for the user.”
Creighton Manning had been receiving lackluster services from another well-known IT provider, who had been sending staff to the office twice a week to perform routine network maintenance and process support tickets.
Despite these regular visits, the engineering firm still struggled with many IT problems.
When Creighton Manning chose Complete Network, the game changed.
Our team worked onsite at the Creighton Manning offices. We began addressing their issues by getting to know their staff and their systems.
Our goal: eliminate any IT support processing issues and boost employee morale by improving daily business operations.
The crucial part of our plan included our team upgrading and standardizing the company’s systems.
The company now enjoys a unified, rapid, and well-guarded system.
Now, bottlenecks are eliminated, downtime is reduced, and requests are promptly addressed and no longer forgotten.
The firm’s staff doesn’t have to spend copious amounts of time waiting for IT support. The improved morale has made the business better as a whole.
“[Complete Network] has really been a partner with us,” Pangburn said.
“They’ve done a really good job of making sure our systems stayed running,” said Pangburn. ”It’s been eight years now, and the incidents that we’ve had, network-wise, have been long-term power outages ¬– and that’s it.”
As Creighton Manning transitions into the world of remote work, the company is looking forward to continuing its growth with the help of strategic technology.
They have plans to continue optimizing their workflows, to launch strategic technology initiatives, and to improve their cybersecurity practices.
At both a workflow level and a business operations level, confident that the relationship will pay dividends in the future. ”They give me solutions that will work.”
We’re proud to serve The Towne Law Firm, P.C., and we’re confident that we can offer your organization the same game-changing quality of IT support that you need.
To learn how we can deliver responsive help, strategic expertise, and an experience that your users will love, fill out the form here to schedule a free consultation today.
“Strong relationships are as important as technical ability in our business. We made the decision years ago to only work with organizations in a managed service agreement. This ensures our team stays focused on clients who have made a commitment to us. Our clients know they will be taken care of because our people are only serving managed clients.”
Jeremy Wanamaker | CEO