In the old days, technology issues at Creighton Manning were frequent. And they frequently slowed work down.
“Issues weren’t getting addressed fast enough,” explained Jeff Pangburn, the company’s Chief Engineer. “People don’t think an IT issue is a problem when it’s somebody else’s problem. But it is an emergency for the user.”
Creighton Manning had been receiving lackluster services from another well-known IT provider, who had been sending staff to the office twice a week to perform routine network maintenance and process support tickets. But, between these visits, support requests were left to accumulate. And some problems were getting forgotten or overlooked altogether.
The unreliable service was starting to affect business operations and employee morale. To make matters worse, Creighton Manning was unable to plan strategically with technology.
“We started looking for new firms,” explained Pangburn. “[Complete Network] sold us on helping our users, which was the key.”
When Creighton Manning chose Complete Network, the game changed.
The first step was to upgrade and standardize the company’s systems. Complete Network staff members worked onsite at the Creighton Manning offices to learn about the company’s business and existing IT infrastructure. Then, over time (so as not to slow down workflows), they made upgrades.
These included using virtualization technology to allow for more flexible provisioning of IT resources, repurposing some of the Creighton Manning’s legacy equipment for use in the new network, and adding enterprise-grade firewalls for better network security.
The result was far fewer network issues.
“They’ve done a really good job of making sure our systems stayed running,” said Pangburn. ”It’s been eight years now, and the incidents that we’ve had, network-wise, have been long-term power outages – and that’s it.”
Support has been far more responsive, too. “The ticket system prioritizes what needs to get done right away,” Pangburn explained.
Now, bottlenecks are eliminated, downtime is reduced, and employees don’t have to spend copious amounts of time waiting for IT support. It’s boosted morale – and the business as a whole.
“[Complete Network] has really been a partner with us,” Pangburn said.
As Creighton Manning transitions into the world of remote work, the company is looking forward to continuing its growth with the help of strategic technology.
“Having a remote IT firm has eased us into working remotely,” said Pangburn. “[Complete Network] have been good guys to work with, because we can bounce ideas off of them.” At both a workflow level and a business operations level, he’s confident that the relationship will pay dividends in the future. ”They give me solutions that will work.”
Finally, in addition to optimizing workflows and guiding strategic technology initiatives, Complete Network adds a crucial level of cybersecurity expertise.
“The cybersecurity end of it is key for us,” Pangburn explained. “[Complete Network] has done a good job with that, and I look forward to more of the same.”
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