“We’re wordsmiths, not techies,” Towne explains. “That means we don’t want to figure out why something isn’t working. We just need things to work.”
Towne is a Principal Partner at The Towne Law Firm, P.C., where he’s represented a plethora of entities for decades. In recent years, he realized how much the way he works has changed. Everything has become digital.
This new nature of legal work makes the firm’s IT support critical. Unfortunately, prior IT providers often left the firm unsupported.
“We’ve had three previous IT providers,” says Towne, “and none of them provided the level of service we needed.” Some were negligent; some simply didn’t have the capacity to deliver the level of service that they’d hoped to.
The result of this negligence was a frustrating list of IT issues.
After assessing their needs onsite, we designed our tailor-made plan.
Our goal: provide the IT support, organization, and security they were lacking.
We would help them accomplish this goal by adding and maintaining a full suite of managed IT services and including capabilities for new offices and remote work setups.
This process was designed to make our client’s technology more efficient and their lives easier.
All the standardizations strengthened and organized the law firm’s IT systems.
Complete Network’s IT support helpdesk was a gamechanger for them and continues to improve their workplace today.
In an industry where case work often happens during late nights and early hours, constant IT accessibility has been crucial.
“Their support system is very good,” affirms Towne. “Even if I call at 2AM on a Saturday night, they’re ready, and they work quickly to get things running.”
The Towne Law Firm continues to experience substantial growth.
At Complete Network, we’re excited to help them navigate the technological considerations that come with it. We know they will continue to need dedicated and expert IT support and that’s why we’re here.
“I was speaking to one of my staff,” says Towne, “and I made a comment about a technology solution that somehow gave them the impression I was thinking about working with another provider.
And they immediately pushed back at me, ‘No, we can’t switch from Complete Network. They’re really good.’ It was confirmation of how much we trust them. We’re not moving on from that.”
We’re proud to serve The Towne Law Firm, P.C., and we’re confident that we can offer your organization the same game-changing quality of IT support that you need.
To learn how we can deliver responsive help, strategic expertise, and an experience that your users will love, fill out the form here to schedule a free consultation today.
“Strong relationships are as important as technical ability in our business. We made the decision years ago to only work with organizations in a managed service agreement. This ensures our team stays focused on clients who have made a commitment to us. Our clients know they will be taken care of because our people are only serving managed clients.”
Jeremy Wanamaker | CEO