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IT FAQ

Top Questions and Answers About Information Technology Service Providers

Q: What is a managed service provider?

A Managed Service Provider (MSP) is a company or service that remotely manages an information technology (IT) infrastructure, typically on a proactive basis under a Fully Managed or Flex Plan.

Q: What is a cloud service provider?

A cloud service provider is also known as a managed service provider that remotely manages an Information Technology (IT) infrastructure, whereby the provider’s service is supported by a service level agreement (SLA) and is delivered over the internet.

Q: What is cybersecurity and disaster protection?

Cyber security (aka: cybersecurity) and IT disaster protection and planning is the process of protecting and recovering networks, devices, and programs from any type of cyber attack.

Q: What is a service level agreement (SLA)?

A service level agreement (SLA) is an understanding between the managed service provider (MSP) and the customer that documents what responsibilities the MSP is required to handle.

Q: What is a Virtual Chief Information Officer (VCIO)?

A Virtual Chief Information Officer (VCIO) is a dedicated technology (MSP) expert contractor that serves to collaborate with and advises clients’ IT departments.

Q: What is a Type III Service Provider?

Type III SPs provide IT services to external customers and can be referred to as external service providers (ESPs) that range from a full IT organization/service outsource via managed services or MSPs (managed service providers) to limited product feature delivery via ASPs (application service providers).

Q: What is an Application Service Provider (ASP)?

An application service provider (ASP) is a business providing computer-based services to customers over a network; such as access to a particular software application (such as customer financial management system) using a standard protocol (such as HTTPS).