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Managed IT Services Designed for the Healthcare Industry

Complete Network supports the healthcare industry by providing dependable compliance and security expertise, managed IT services best practices, and a deep dedication to overall client service excellence.

The healthcare industry has unique IT and technology support requirements, which demand an expert partner with the skills and experience to help manage those complex needs. For over 20 years Complete Network has been supporting the technology needs of the greater healthcare industry, including:

  • Doctor’s offices and clinics
  • Dentist and orthodontists’ offices
  • Urgent care clinics
  • Nursing homes and hospice centers
  • Physical therapy and rehabilitation clinics
  • Small and midsized hospitals

Having served a diverse range of healthcare clients, we know that your organization has its own unique needs and goals. That’s why every Complete Network solution is customized by our senior engineering team to provide exactly the support your organization needs.

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Network Technology That’s Optimized for Uptime and Dependability

Maintaining network uptime is important in any field, but it’s particularly important in the medical services field, where downtime could lead to degraded service quality, sub-optimal healthcare outcomes, or have serious consequences for a patient’s health.

To maximize the uptime and availability of your network technology, the Complete Network team provides healthcare providers with fully-managed IT services solutions that address technology problems as early as possible and keep your organization running smoothly.

Managed IT services solutions from Complete Network provide dependable network technology

• Proactive network monitoring and patching to help ensure systems stability
• 24/7 network health monitoring to locate problems as soon as possible
• A friendly, high-trained help desk to help your staff address technology problems
• Unlimited on-site and remote support so your IT is always completely supported

Avoid unexpected downtime and system glitches

Build a positive reputation with reliable, cutting edge technology

Improve overall patient experience and satisfaction

World-Class Cybersecurity Protections

The healthcare industry experiences one of the highest rates of cyberattack, accounting for 34% of all data breaches in the United States. Despite being a primary target for criminals, most healthcare companies can’t afford to employ an in-house security teams, which means relying on an external provider to help them build and maintain their cyber defenses.

  • Continuous security monitoring from a security operations center (SOC)
  • Vendor management provides a single point of contact for all IT services
  • EHR patching and updating to close cybersecurity backdoors
  • Network vulnerability and penetration scanning
  • Employee cybersecurity awareness training

According to the most recent Healthcare Information and Management System Society (HIMSS) Cybersecurity Study, 75% of respondents said that their organization experienced a significant security incident in the last 12 months.

Don’t put your facility at risk, partner with a cybersecurity provider who has decades of experience helping healthcare providers ensure safe and dependable operations.

Develop Strong HIPAA and HITECH Compliance

HIPAA is a major, ongoing requirement for all healthcare organizations. With the size and frequency of fines continuing to increase, every provider must have a clear strategy for implementing the controls necessary to protect electronic protected health information (ePHI) as it flows through their systems.

HIPAA and HITECH require that ePHI be protected using three different levels of security control, the technical, administrative, and physical.

Technical Safeguards

Ensure that ePHI is secured against unauthorized access, modification, or deletion while in your network.

Administrative Safeguards

Policies and procedures to protect ePHI, including those for risk management, incidence response, properly delegated HIPAA duties, security awareness training, and more.

Technical Safeguards

Ensure the right physical access controls are in place, defining workstation security protocols, and protecting your office space from natural disaster, are another important dimension of compliance.

Vendor Management Solutions Designed for HIPAA Compliance

IT vendor management is another important aspect of HIPAA and HITECH compliance. Our team will help you gain decisive control over all the IT vendors and service providers you work with, ensuring strong compliance throughout your extended organization.

• Vetting IT vendors for HIPAA compliance
• Performing risk analysis to determine potential threats and vulnerabilities
• Management of business associate agreements and breach notifications

Cloud Computing Solutions Built for the Healthcare Industry

Cloud computing offers healthcare providers a valuable opportunity to streamline workflows, smooth collaboration between departments, provide better outcomes, all while reducing infrastructure costs and streamlining your IT budgeting.

Here are just some of the ways that cloud computing can help healthcare providers:

  • Increase interoperability of systems throughout your organization
  • Achieve reliable disaster recovery and business continuity
  • Securely centralize health records in the cloud
  • Provide remote treatment and telemedicine with greater ease

Complete Network can help you make the most of any new or existing cloud computing program. We have documented processes to ensure the success of any cloud initiative, regardless of its scope or complexity.

Cloud Planning & Strategy

Determine which services are best migrated to the cloud and which are best suited to running on your local network technology.

Cloud Service & Data Migrations

Securely move data and applications to the cloud, while maintaining the integrity of data, business process, and security controls.

Integrate on-premise and cloud applications

To make your cloud migration worthwhile, you must ensure that cloud applications are well-integrated with legacy and on-premise systems

Complete Network Helps Healthcare Providers Find Stability and Peace of Mind

For over 20 years, we’ve been a partner to healthcare organizations throughout Albany, New York and Charlotte, North Carolina. Customized, fully-managed technology solutions from Complete Network can help you face all the complexities of technology, security, and compliance with a level of confidence that you might never have thought possible.

If you’re a healthcare organization that wants to get more out of their technology, then we recommend reaching out to our experts to find out more about how we can help. You can reach us by phone at 877.877.1840 or [email protected]. Our friendly staff is happy to answer your questions!

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