The healthcare industry has unique IT and technology support requirements, which demand an expert partner with the skills and experience to help manage those complex needs. For over 20 years Complete Network has been supporting the technology needs of the greater healthcare industry, including:
Having served a diverse range of healthcare clients, we know that your organization has its own unique needs and goals. That’s why every Complete Network solution is customized by our senior engineering team to provide exactly the support your organization needs.
Maintaining network uptime is important in any field, but it’s particularly important in the medical services field, where downtime could lead to degraded service quality, sub-optimal healthcare outcomes, or have serious consequences for a patient’s health.
To maximize the uptime and availability of your network technology, the Complete Network team provides healthcare providers with fully-managed IT services solutions that address technology problems as early as possible and keep your organization running smoothly.
• Proactive network monitoring and patching to help ensure systems stability
• 24/7 network health monitoring to locate problems as soon as possible
• A friendly, high-trained help desk to help your staff address technology problems
• Unlimited on-site and remote support so your IT is always completely supported
The healthcare industry experiences one of the highest rates of cyberattack, accounting for 34% of all data breaches in the United States. Despite being a primary target for criminals, most healthcare companies can’t afford to employ an in-house security teams, which means relying on an external provider to help them build and maintain their cyber defenses.
According to the most recent Healthcare Information and Management System Society (HIMSS) Cybersecurity Study, 75% of respondents said that their organization experienced a significant security incident in the last 12 months.
HIPAA is a major, ongoing requirement for all healthcare organizations. With the size and frequency of fines continuing to increase, every provider must have a clear strategy for implementing the controls necessary to protect electronic protected health information (ePHI) as it flows through their systems.
HIPAA and HITECH require that ePHI be protected using three different levels of security control, the technical, administrative, and physical.
Ensure that ePHI is secured against unauthorized access, modification, or deletion while in your network.
Policies and procedures to protect ePHI, including those for risk management, incidence response, properly delegated HIPAA duties, security awareness training, and more.
Ensure the right physical access controls are in place, defining workstation security protocols, and protecting your office space from natural disaster, are another important dimension of compliance.
IT vendor management is another important aspect of HIPAA and HITECH compliance. Our team will help you gain decisive control over all the IT vendors and service providers you work with, ensuring strong compliance throughout your extended organization.
• Vetting IT vendors for HIPAA compliance
• Performing risk analysis to determine potential threats and vulnerabilities
• Management of business associate agreements and breach notifications
Cloud computing offers healthcare providers a valuable opportunity to streamline workflows, smooth collaboration between departments, provide better outcomes, all while reducing infrastructure costs and streamlining your IT budgeting.
Here are just some of the ways that cloud computing can help healthcare providers:
Complete Network can help you make the most of any new or existing cloud computing program. We have documented processes to ensure the success of any cloud initiative, regardless of its scope or complexity.
Determine which services are best migrated to the cloud and which are best suited to running on your local network technology.
To make your cloud migration worthwhile, you must ensure that cloud applications are well-integrated with legacy and on-premise systems.
For over 20 years, we’ve been a partner to healthcare organizations throughout Albany, New York and Charlotte, North Carolina. Customized, fully-managed technology solutions from Complete Network can help you face all the complexities of technology, security, and compliance with a level of confidence that you might never have thought possible.
If you’re a healthcare organization that wants to get more out of their technology, then we recommend reaching out to our experts to find out more about how we can help. You can reach us by phone at 877.877.1840 or [email protected]. Our friendly staff is happy to answer your questions!