While working with a smaller provider can mean lower prices, you’re likely sacrificing service quality.
Businesses need a managed IT service provider (MSP) who can safeguard their IT and ensure that their employees always have the tools they need to achieve optimal productivity. But despite the claims of newcomers to the field, providing reliable network uptime and world-class consulting is an ability that only a mature MSP can achieve.
Here are just a few of the benefits that come from working with an established managed IT service provider:
Optimized Processes for Teamwork and IT Support
Your MSP should have an efficient, repeatable process for every step of their cooperation with your company, from the earliest on-boarding phases through to the smallest interactions with your company. These processes smooth cooperation between your two organizations, while ensuring transparency and strong security.
Some of the areas where documented process can make the difference between success and failure include:
- Help desk ticketing and issue resolution
- Network maintenance and update tasks
- Disaster recovery and business continuity
Smaller, less established MSPs are prone to improvise or cut corners in the above areas. Doing so contributes directly to an increased chance of unplanned network downtime or disastrous data loss.
A Methodology for Working with Your In-House Staff
Some businesses may ask their MSP to take over the management of select IT services, leaving other network management tasks to internal staff. For these businesses, it’s important that the MSP have processes in place to properly demarcate their responsibilities and cooperate effectively with the client’s internal teams.
Complete Network has spent years honing its processes and can ensure seamless integration of its team with yours.
Easy collaboration with your internal stakeholders
Skilled at working within a clearly defined parameter
Cybersecurity and Compliance Expertise
Cyberattacks are on the rise among small and midsized businesses as hackers turn their sights to less defended companies. Because hiring in-house cybersecurity talent is difficult and expensive, having a partner who can address all the small details that go into strong security is the best way for businesses to operate with greater confidence.
There are many technology partners on the market claiming to be cybersecurity experts. Many of them can’t back that claim up with a track record of success. Here are some questions you can ask your current provider.
- Can they explain (in plain English), the steps they’ll take to secure your business?
- Do you have a track record of helping businesses like yours?
- Can they point to specific successful cybersecurity successes in your region?
Sometimes, making this determination won’t even require questions. Do you notice that your partner isn’t taking the cybersecurity at your organization seriously? If they’re not doing regular check-ins with your staff or proactively notifying you of important threats, then there’s a strong possibility they’re not being vigilant in other areas, all of which are red flags.
Pro Tip: Because MSPs have direct access to their clients’ networks and data, they too are now a major target of hackers. When vetting an IT partner, make sure to ask them about their internal security processes. A mature MSP will be ready to have that conversation in detail.
Familiarity with Your Regulatory Compliance Requirements
Organizations are under increasing pressure to achieve total compliance with standards, for fear of receiving stiff penalties from regulators. From straightforward PCI-DSS implementations, to complex HIPAA solutions that span multi-site clinics or hospitals, the Complete Network team has a solution to even the most rigorous compliance requirement — and the documented track-record to demonstrate it.
A Trusted Expert to Guide Your Technology
Your network technology should be uniquely tailored to your business goals, a process that takes thorough analysis, planning, and design stages to get right. Many small MSPs advertise themselves as technology consultants without having the years of experience it takes to live up to that claim.
If your IT partner isn’t proactively meeting with your team to update your IT roadmap, or you feel like you’re not getting the strategic support your business needs to thrive, it may be time to upgrade to a better qualified provider. The virtual chief information officer (vCIO) team at Complete Network prides itself on helping organizations of all sizes align their business goals with their technology.
Through regular, sit-down meetings with your decision makers we can help guide your organization through any strategic IT initiative, including:
- Cloud migration and strategy
- Enterprise mobility and management
- Disaster recovery and business continuity planning
Are You Making the Most of Virtualization?
Virtualization is a way to abstract the IT resources like hard drive space or memory from the physical underlying hardware. That might sound dry, but virtualization is the driving force behind many of the latest technologies, like cloud computing, and can be a huge benefit to most companies.
Having a technology partner who understands the ins and outs of IT infrastructure virtualization can have a major positive impact on how your business purchases, uses, and manages its technology. Here’s what a virtualization expert can help you achieve.
- Reduced expenditures
Decrease the size of your data center, lower the number of network devices, and save energy by better utilizing your existing equipment
- Increased Business Agility
Virtualization allows you to instantly provision IT resources as needed, so you can tackle that new project without having to buy new hardware first.
- Greater Network Resiliency
Virtualized infrastructures provide increased fault tolerance, ease data migrations, provide failover functionality, and more, making your network harder to cripple and easier to restore if disaster ever strikes.
The Complete Network team is staffed by a full time team of engineers with accreditations form leaders in network virtualization technologies, like CISCO and VMWare, who can help you achieve a wide variety of business benefits through better virtualization.
Complete Network is Technology Service Businesses Trust
A managed IT service provider who can’t meet these standards will eventually have a bottom-line impact on your operations. They might already be having a negative effect on your business and you simply haven’t realized it yet.
If you’re a company in Albany, New York or Charlotte, North Carolina that’s unhappy with your current IT services partner, we encourage you to reach out to Complete Network. For decades, we’ve provided businesses with dependable, high-quality technology support that allows them to focus on their success.
Have a question for our experts? Call us any time at 877.877.1840 or email us at [email protected] We’d love to help you achieve the technology you need.