Regain your business’ productivity from frequent IT slowdowns with our 24/7/365 helpdesk support services.
Why choose Complete Network As your Charlotte IT Helpdesk Provider?
“Mark swept in quickly and saved the day for me! He was very courteous, got right to the issue, and helped me get back to work as fast as possible. Best of all, he was very friendly.”
“Jonathan did a great job troubleshooting my Wifi connection, updating various software on the laptop and even changing router settings. As recommended, we did have to purchase a new WiFi USB adapter for the laptop and that did the trick. Thank you for the patience, and assistance”
“Gentleman who assisted me was very knowledgeable and quick. Did not tie me up with troubleshooting. He stated prior to any instruction that if this did not work, he knew exactly what to try next. So awesome when you work in a busy office.”
“Complete Network has always been able to resolve my computer issues at work. I appreciate that someone is always available and ready and willing to help. Thank you for your support. Also would like to give a shout out to John, he is always able to figure out something for me that no one has even seen before. Super helpful.”
“Tech contacted me promptly and already had a solution to the issue. He installed the software while I was at a meeting and left me a message to indicate that the install had been successful. He also indicated that if I had any problems to contact him. Very professional and quick service. He solved a problem that I may have never figured out and if I had, it would have taken me the better part of a day!! Thank you!!!”
Helpdesk available anywhere, anytime
Customer satisfaction rating
Dedicated helpdesk professionals
When sudden technical issues arise, your business’ productivity grinds to a halt.
In order for your team to get back to work, you need a helpdesk service delivery model that can:
Here at Complete Network, we do all of that and more. Our IT helpdesk support in Charlotte has been helping businesses eliminate IT problems and get back to focusing on work for over 15 years.
When a remote help desk solution simply won’t resolve the problem, or resolve it fast enough, we can dispatch an on-site technician (as per our service level agreement (SLA) to field your service requests and see that all of your issues are resolved quickly.
Our expert on-site support technicians can help with:
With our outsourced helpdesk support in Charlotte, you get more than just remote solutions. We can be there with you at your office to ensure you get the quick, high-quality IT solutions your business needs.
While some IT help desk services in Charlotte may be content with only solving issues as they crop up, we take a different approach.
Our helpdesk support services are helmed by expert support teams who are dedicated solely to your business.
They take the time to learn about your unique IT needs, most common issues and your business’ most essential IT assets in order to get your IT assistance to the point where your help desk manages your issues, and not the other way around.
The cloud still feels like a relatively new area of IT for many businesses, yet more and more, they’re increasing their reliance on it.
Here at Complete Network, we’re extremely well-versed in:
No matter what kind of cloud issues your business experiences, our helpdesk services are always just a phone call away.
IT issues simply have no respect for regular business hours!
If a server is targeted by a cyber attack or essential hardware fails in the middle of the night, you need to get things back up and running ASAP.
Thankfully, our managed helpdesk services in Charlotte, North Carolina operate around-the-clock, paying no mind to holidays or weekends.
That way, if an IT asset crucial to your business fails to operate in the middle of the night, our expert support teams will be available to assist you, guaranteed.
Glad you asked! At Complete Network, our priority is your peace of mind. Our swift response time, clocking in at an impressive average of 27 minutes, ensures your IT issues are tackled promptly.
Our 24/7 helpdesk is always ready to help keep your operations running smoothly.
Absolutely! We have a broad spectrum of IT knowledge.
Our 18 highly skilled helpdesk staff members can help resolve any IT issues you’re facing, from simple troubleshooting to complex systems problems.
No challenge is too big or too small for us. We’ve got you covered.
Yes, we certainly can! Complete Network provides robust support for remote teams.
We understand the unique IT challenges that remote work presents and we’re equipped to handle them.
No matter where you’re working from, we ensure you stay connected and productive.
Great question. Our helpdesk doesn’t just solve IT issues, it can also contribute to your business growth.
With our 99.999% uptime guarantee, we help you keep your focus on what matters most – growing your business.
Our team is always on standby, ready to help keep your operations running seamlessly.