Managed IT services include comprehensive IT maintenance and support that maintains peak productivity – but that’s only the start.

Small and midsized business rely on their network technology to operate and serve their customers, but for many companies, managing and securing that technology is a chronic source of uncertainty and risk.

Daily IT issues frustrate employees and degrade productivity, new technologies make staying ahead of the competition challenging, and the specter of cybersecurity intrusion looms large; and that’s to name just a few of the many challenges that managing a complex network presents.

The managed IT service model is a framework for delivering technology support that helps businesses manage their IT with consistency, reliability, and efficiency. A managed IT service provider (MSP) maximizes the uptime and availability of your network by combining specialized tools, processes, and skillsets to monitor and maintain your technology.

Below, we’ll look at some of the characteristics of the managed IT services model and explore why it’s reshaped IT services delivery.

Proactive network monitoring and maintenance

If one word could define the managed IT service model, it’s proactivity. In contrast to previous models of outsourced IT support that were reactive in nature, a reputable MSP will focus on maintaining the health and security of network, rather than on repairing it after it’s broken.

After an initial onboarding phase where they address any of your chronic technology shortcomings, the MSP will employ a network monitoring platform to gather information and monitor each network device and endpoint in real-time. This includes network switches, routers, and firewalls, as well as servers, workstations, and PCs.

By remotely managing network traffic, detecting and diagnosing performance issues, and gathering continuous health metrics for each of your systems, the MSP acts like an unintrusive guardian for your technology, ensuring that end-users have an efficient and pleasing work experience.

Managed IT services align vendor and client interests

In the past, businesses paid IT support firms an hourly basis after their technology was broken. The obvious downside is that your company is already in IT trouble when you initiate the conversation, which means that each moment it takes for the vendor to learn about and fix your issue is time that your team is functioning at reduced productivity.

It has another, equally damaging dimension, too – how do you know that an IT support provider is going to fix your problem as quickly as possible? Isn’t it possible that a disreputable provider will overcharge you or inflate the number of hours it takes to complete the work? This disconnect can make it difficult to build trust.

The managed IT services model eliminates that uncertainty by providing unlimited IT support and service for a flat monthly fee. A single IT support bill — no matter how much support the MSP provides — allows your company to rest assured that they’re always maintaining the health of your network, without any hidden fees or surcharges.

Is your business ready for an MSP partner? Find out when managed IT services makes sense.

Fast resolution for all your daily IT issues

Employees in the average business spend 91 hours per year dealing with malfunctioning technology. Whether it’s a forgotten password, a malfunctioning printer, misplaced files, or any of the many other common IT support issues, keeping your staff productive and happy is one of the most important IT functions.

MSPs provide a centralized team of IT technicians, known as an IT help desk service, whose sole focus is to support you in managing those issues. Available 24/7 by email, phone, or chat, a reputable help desk team not only address daily management issues but also ensures that more important issues are escalated efficiently to senior engineers, so they can identify patterns that point to deeper network issues.

IT roadmap and virtual Chief Information Officer (vCIO) support

Few small and midsized companies have the budget to hire a Chief Information Officer (CIO) or other executive-level IT leader to own their technology strategy. But as new technologies emerge and your business priorities shift, neglecting strategy inevitably leads to costly inefficiencies over the long-term.

Established MSPs provide their clients a virtual CIO who fills this leadership role on an outsourced basis. Through regular sit-down meetings with your decision makers, they’ll learn about your organizational priorities and IT pain points, then design a documented IT roadmap for adapting the latest technologies so that your technology provides the maximum competitive advantage.

Known as business-IT alignment in the IT services world, this strategic approach to technology helps create greater unity and orchestration among the departments in your organization, while also cutting waste and streamlining your IT budgets.

Cybersecurity protections

There are many reasons why running cybersecurity as an in-house function isn’t feasible for most small and midsized businesses.

First, hiring cybersecurity talent is a challenge for even the largest enterprises. A simple case of supply and demand have created a long hiring cycle and pushed the average cybersecurity salary in cities like Charleston, North Carolina or Albany, New York to well above $100 thousand a year.

But even one cybersecurity staff member wouldn’t be enough to keep your business truly secure. The range of unique skillsets required to run an effective cybersecurity program means hiring multiple people, which is far beyond the reach of most companies.

Working with an MSP gives you all the cybersecurity resources your business needs, while also eliminating the hassle and complexity involved in managing your cybersecurity functions in-house.

This typically includes things like:

  • 24/7 network security monitoring and alerting
  • Regular cybersecurity audits and penetration testing
  • Firewall and antitrust management for perimeter defense
  • Cybersecurity awareness training to keep your team safe

Do you have a clear plan for managing downtime?
Since COVID-19 first appeared in 2020, ransomware has taken the world by storm. In the last six months alone, there’s been a 151% increase in the number of ransomware attacks, with more attacks in the just the first half of the year than in all of 2020.

The threat of ransomware demands that business have not just a solid cybersecurity program, but also a clear plan for what to do if catastrophic downtime strikes. Your MSP will help you design, deploy, and maintain a disaster recovery or business continuity plan for organization, so that you can bounce back from any major downtime event.

Want to learn more about what the means? Keep reading about disaster recovery here. 

Complete Network Provides 20 Years of Managed IT Services Experience

Having trouble choosing a managed IT service provide in Albany, New York, Charlotte, North Carolina, or Bluffton, South Carolina? Reach out to the friendly Complete Network team!

Our helpful staff has been helping organizations both big and small for decades, and they’d love to answer your questions.

Contact us any time at 877 877 1840 or [email protected]

How To Supplement Your Internal IT Team.

In an ideal world, technology would be a consistent source of competitive advantage and benefit for small and midsized businesses. The reality is that many fail to realize that confidence.

Without the right resources and support, even a highly skilled technology team can become overwhelmed by the growing list of technology management duties. When important tasks get neglected, it creates ripple effects throughout an organization that damage productivity and efficiency.

The co-managed IT services model solves these problems by providing your existing IT team with all the support and resources they need to successfully plan, manage, and defend your network technology.

This guide covers:

  • • Aligning technology with business goals
  • • Reducing churn while preserving institutional knowledge
  • • Empowering your staff to maximize productivity
  • • Achieving the highest level of cybersecurity defense

Download it for free by filling out the form here.