What begins as a purely technical process should flourish into long-term partnership based on a shared definition of success.
The concept of a managed IT services provider (MSP) is to provide the outsourced support that a business needs to thrive. In some cases, that means a fully managed IT support solution that puts everything — from server and application management, to help desk support and IT roadmap — in the hands of the MSP.
Other times, the MSP will serve as a strategic partner to your internal IT department, freeing them from work that’s outside their core competencies and allowing them to focus on what they do best.
While many people understand the concept of a MSP partnership, numerous individuals are still unclear on what that successful partnership means on a day-to-day practical level. Below we’ll explore how a typical MSP engagement gets off the ground and flourishes.
Once you’ve taken an MSP onboard as your IT partner, they’ll start by performing a thorough audit of your technology. This may be a more in-depth version of a preliminary audit that the MSP performed during the sales process.
The audit should be comprehensive, covering technical, operational, and cultural dimensions, so that the MSP understands how your business has approached IT in the past and how it would like to improve that approach moving forward. Ensuring that alignment between your business goals and technology is one of the central jobs of the MSP. This audit will include areas, such as:
This initial on-boarding phase is an opportunity for you to set expectations for the future of the relationship. While the MSP should be forthright about what performance metrics they plan on tracking in their service level agreement (SLA), now is a good time to emphasize any additional priorities and ensure that they are prepared to take responsibility for them.
Armed with a clear understanding of what systems are best supporting your team and which aren’t, the MSP should recommend a list of improvements you can make to improve the efficiency, stability, and security of your network technology. Common elements here include the following:
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Once your network is updated, aligned with your business goals, and configured to complement the way your staff works best, then your MSP relationship enters a phase of vigorous maintenance and support. This should include a long checklist of regular maintenance work, including:
But remember, the MSP relationship is not a purely technical one. As the provider should seek to offer the best service possible, it’s important that you and your team take proactive steps to leverage the MSP’s expertise. Here’s are some tips you can take to make the most of your MSP relationship.
Are you a business in Albany, New York or Charlotte, North Carolina that wants to achieve a strong, proactive approach to technology? Perhaps you’ve been disappointed by lackluster MSP services in the past? If so, Complete Network is happy to help. Contact us any time at [email protected] or 877.877.1840 to ask questions or learn how a veteran MSP can support your business goals.
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