Working with a quality IT services firm can have a transformative impact on your business. The partnership can make your operations more dependable, help you to provide a better customer experience, improve teamwork and morale while ensuring your staff has access to the best new technologies.
In previous articles, we discussed the importance of finding an IT service provider that’s a good fit for your organization. But even with a reputable firm in your corner, these relationships aren’t always an automatic boon for your business; you need to maintain them to ensure they provide the right benefit.
In the past, businesses called IT support teams to come fix their systems when something went wrong. This reactive approach to network support was not effective, for many reasons. Most important is that you’re already losing productivity and your staff is already frustrated. That’s not a good time to start repairing your network.
This approach, known as the “break-fix” model, is now obsolete. Businesses have embraced what’s known as the “managed IT services” model, which provides ongoing, proactive monitoring and network maintenance for a flat monthly fee.
Though the managed IT service model better aligns your interests with your provider (because they work less the better your technology functions), partnership with any company offering managed services is not a guarantee of success; you must work with the right partner.
Here are some questions you can ask to identify a managed IT service partner:
While it’s important to start with good online research, it’s often helpful to ask other businesses in your local community. A good IT service provider will have deep roots in your area, which will be reflected by testimonials and client recommendations.
Your IT service provider should be going the extra mile to make you feel supported and listened to. That will include regular sit-down meetings between your team and theirs to discuss network performance metrics, IT roadmap and strategy sessions to keep you on the cutting edge, 24/7 help desk support, and much more.
But IT partnership is a two-way street. While you must work with a quality provider, the relationship will fail to achieve your goals if you don’t invest time and energy into the partnership. Here are some things a business can do to strengthen that relationship:
Communication between you and your provider will be especially important in organizations that face high regulatory compliance requirements. Businesses dealing with HIPAA, PCI-DSS, NYS-DFS, or other compliance standards will want a partner that can respond quickly to changes, to help you avoid fines or other penalties.
The nature of technology is that it’s always changing. While the focus of any IT support provider should be stabilizing servers, workstations, and PCs, there will likely be areas where your IT partner will want to help improve upon your workflows too.
Sometimes, those improvements may take cultural shifts too.
For example, moving productivity applications and collaboration to cloud platforms like Microsoft 365 can provide a huge boost in efficiency, helping staff develop new ideas and innovate much faster than they could through email. Strategic cloud migration can also help you streamline your IT infrastructure, procurement, and budgeting.
But cloud computing, like mobile devices and new cybersecurity protections, may also interfere with the way your team is used to working. Thankfully, a dependable outsourced IT service provider will have sympathy and understanding for those challenges and be prepared to help you through the transitions:
Here are some strategies you can employ to ensure IT partnership facilitates positive change:
Want to learn more about what makes effective change management? A useful resource is the Information Technology Infrastructure Library (ITIL) Change Management Process, a well-respected resource that’s been widely adopted throughout the IT services industry.
Complete Network is a veteran of the IT services field. For over twenty years, we’ve been providing managed IT service and IT consulting services to organizations in Albany, New York, Charlotte, North Carolina, and Bluffton, South Carolina.
If your business is struggling with its technology, we can help. Contact our friendly, knowledgeable team any time at 1.877.877.1840 or [email protected]. We’d be happy to answer your questions and walk you through our solutions.
We know that the first step toward better IT support is to research your options. We’ve put this guide together to aid you in that process.
It’s designed to give you an overview of our organization, so that you have the key information you need to evaluate our service fit.
This guide covers:
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