Trying to determine if an IT service is right for your business? One of the best ways to evaluate an IT service provider is to look at the work that they’ve done and the clients they’ve served.
If a provider can point you toward plenty of examples of high-quality IT service delivery, there’s a good chance that they can do quality work for your business, too. Additionally, looking at examples of IT service from a company can help you to determine what kind of service they provide and what the experience of working with them is like.
In other words, IT service examples can help you to evaluate provider quality and fit.
With that in mind, as you consider your options, we’d like to present a few examples of our own work. Here are three ways we’ve helped businesses in Charlotte, NC and Albany, NY to win with technology.
Good IT service should make your work more efficient. It should minimize the time a business loses to technology issues.
That’s what we did for Albany engineering firm Creighton Manning.
The company had been receiving lackluster services from another well-known IT provider, who had been sending staff to the office twice a week to perform routine network maintenance and process support tickets. But, while staff was on-site twice a week, between these visits, support requests were left to accumulate.
And some problems were getting forgotten or overlooked altogether.
The unreliable service was starting to affect business operations and employee morale. To make matters worse, Creighton Manning was unable to plan strategically with technology.
When they switched to our IT services, things changed for the better.
Creighton Manning notes that our helpdesk support that has been a gamechanger for the firm. With 24/7/365 support that’s available nights and weekends, the firm’s employees are never without IT support – and they frequently take advantage of that fact. In an industry where case work often happens during late nights and early hours, constant IT accessibility has been crucial.
Now, issues happen less frequently, and when they do happen, they’re quickly resolved.
In general, working with an IT service allows your business to adapt more quickly to technology trends and changes. Over the past year, that fact has become more apparent than ever, as quick technology adaptation in the wake of COVID-19 was the difference between staying in business and shutting things down.
After all, when things began shutting down in the spring of 2020, nobody was completely prepared. A sudden, wholesale shift to remote work was required, and nobody’s technology roadmap had a pandemic built into it.
As a steady stream of urgent calls came in, we worked with each of our clients to shape ideal remote work strategies, making use of technologies like VPN, remote desktops, and more to keep environments secure and efficient.
Importantly, we didn’t take a cookie-cutter approach, and we didn’t dawdle. We were able to take a consultative approach to shape each remote work strategy to each client’s needs and capabilities, and we moved fast so that our clients wouldn’t lose time – and money – out of the office.
The result was that we were able to keep dozens of businesses running and hundreds of employees at work.
Often, businesses feel the pain of technology through ongoing issues and support requests. That leads them to look for responsive IT support.
But, while responsive support is critical, it’s also critical to address the underlying causes of recurring issues. By fixing things at a systems or infrastructure level, IT service can not only help to reduce downtime, but can also speed up operational processes that boost the bottom line.
That’s what we were able to do for a large network of automotive services franchises.
After a thorough analysis of this business’s systems, we found that many of their servers were running a grossly outdated operating system that created incompatibilities and bottlenecks at different areas throughout their network. The firm was also ineffectively managing several custom applications that were not designed to interwork with their other business software, requiring the staff to use inefficient methods to complete their tasks.
We shared a detailed report of our findings with the firm’s operational director, and, with enthusiastic buy-in, our team set about designing an upgrade and support plan that would bring the business’s IT back under control.
The new solution we implemented vastly improved systems for ticketing, remote monitoring and management, and time-series monitoring, and it allowed the firm to flexibly escalate IT issues to our staff during peak times when their own staff was unavailable. The result was optimized operations and total peace of mind.
Today, this automotive services franchises enjoys reliable productivity and smooth cooperation across its many locations. You can read their full story here.
At Complete Network, we deliver outstanding IT service to Albany, New York, Charlotte, North Carolina, and Bluffton, South Carolina businesses. The three examples of IT service discussed above are representative of the quality of our work, but they only portray a fraction of our range of clients and capabilities.
If you’d like to discuss more examples, get in touch with us today. Our friendly team can provide you with more case studies and references. And if you’re ready to discuss getting started with IT service that has a reputation for saving the day, schedule a free consultation at 877-877-1840 or [email protected].
In an ideal world, technology would be a consistent source of competitive advantage and benefit for small and midsized businesses. The reality is that many fail to realize that confidence.
Without the right resources and support, even a highly skilled technology team can become overwhelmed by the growing list of technology management duties. When important tasks get neglected, it creates ripple effects throughout an organization that damage productivity and efficiency.
The co-managed IT services model solves these problems by providing your existing IT team with all the support and resources they need to successfully plan, manage, and defend your network technology.
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